Shipping and Returns

All our shipping estimates are in working days (mon – fri). We do not offer saturday expedited delivery as a standard service – please enquire.

Order cutoff is 2pm UK time; orders received after that are treated as being received on the next working day. We allow 1 working day for order preparation, packing, handling.

All UK orders offer free 3-5 day untracked, non guaranteed delivery.

Options:
1-2 day untracked, non-guaranteed delivery (RM24)
1-2 day tracked, guaranteed delivery (using a range of couriers)

Guaranteed deliveries will arrive 1-2 working days after despatch. If not, we will refund the shipping costs and you will be entitled to a free return if the goods arrived too late to be of use.

 

For most tracked orders paid for by 2pm, you will get the order next day.

The extra payment for 1-2 day services is under a separate contract; specifically, this means that if you cancel or return the order the shipping charge is not refunded if we have already shipped the order.

Non-receipt:

For tracked services, contact us if the goods have not arrived after 3 working days and we will be able to help you.

For untracked services, contact us if the goods have not arrived after 10 working days and we will be able to help you.

Damaged goods / mistakes / returns :

Contact us within 10 working days of receipt and we will be able to help you.